A: The more notice we have the better. Trucks are picking up and delivering vehicles all over the country. With advance notice, we can better schedule your vehicles pickup.
A: Yes, each vehicle is insured up to $150,000.00. No personal items are covered. Customer needs to maintain their primary insurance due to the fact that we are not covered to drive your vehicle to and from your residence, only for operations on and about the carrier. This insurance comes at no additional cost to the customer. Your vehicle(s) will be insured against in-transit damage caused by carrier negligence or equipment failure by the transport truck that we assign. The contract or bill of lading will explain this in detail.
A: A coast to coast trip usually takes from 10 to 21 days. Shorter trips can take from 3 to 10 days, depending on the distance. Traffic, weather, and truck breakdowns are other factors that can delay the trip. You will be notified promptly if delays occur.
A: Per federal regulations, you cannot ship any personal items in your vehicle. We are not responsible for your personal items or the damage they cause to your vehicle nor will they be replaced. Only factory installed items are covered. The transport truck is subject to inspection by the DOT and the Police at every state line and can be fined up to $10,000 if found to be carrying household goods. The car is subject to being impounded and all fines and expenses will be passed along to the owner of the car. Under NO circumstances can the car contain firearms, hazardous materials, illegal substances, or contraband.
A: We will make every effort to contact you 24 hours ahead of the delivery time. If you are not available for delivery, we will keep your vehicle on the truck to deliver at a later date or we will leave it at a local storage facility. In which case, both options will cost you more. Let us know ASAP if you will not be around for delivery.
A: Payments for transport can be made in advance by using Visa, MasterCard, American Express and Discover. Credit card information must be collected before shipment.
A: We will make every effort to give you door to door service. But, because of the size of the vehicles we use, 9-10 car haulers, we may not be able to get to your door. Also, some towns and cities will not allow a truck this size to travel on their streets due to city codes. If we cannot get to your door, we ask that you help us by meeting our truck at a convenient location such as parking lot close to your doorway.
A: We will add additional charges to cover an inoperable vehicle in our quote if you inform us up front of the vehicle's condition, we will add $300 plus loading and unloading charges to your quote if we are not informed of the vehicle's true condition.
A: If we assign your vehicle for pick up and you cancel the order, you will owe $150. This will pay for fuel and the time our trucks use in heading to your location.
A: Please don't take time off work unless the driver requests. Most times we can arrange pickup around your schedule.
A: We strive to do the best job possible, however, sometimes damage does occur. If damage is found on your vehicle, notify SWFT within 1 business day. We will help in every effort to solve this issue.
A: We specialize in ASAP (As Soon As Possible) moves. An auto shipping or car transport carrier will be assigned to pickup your vehicle in most cases, within a 2 to 3 day window of your requested ship date. In most cases we can arrange pick up on your desired date. For an additional $150.00, we can arrange a guaranteed pickup within 24 hours. Call to see if service is available in your area.
A: Yes, you or your designated individual must be present at both the pickup and delivery for when the auto transport driver arrives to sign off on the condition of the vehicle.
A: Yes, providing we have a terminal in your area. There is an additional fee for this service.
A: The driver will drive your car on and off the car transport, and may have to unload and re-load your car occasionally during transport to optimize space on the trailer. This unloading / reloading is kept to a minimum. Your car should not be driven otherwise, and odometer readings should be noted at pickup and delivery. Discrepancies should be noted on the delivery receipt and signed off by the driver.
A: Yes, we can arrange this service in most cases, with advance notice. This service can be arranged for your convenience in most metropolitan areas. See our 24 - hour Guaranteed Pickup and delivery option on our order form.
A: Call our Customer Service Representative at the toll free number we provide to you once your order is processed. We will track your order and give you an update as soon as possible.
A: The cost of transporting an automobile depends on a couple of factors:
A: Drive away companies provide a person to drive your car from one location to another. You are responsible for any mechanical problems your car encounters during the drive (from flat tires to blown up engines). If you hire a drive away service, your car should be in EXCELLENT running condition. Sometimes your car can be delivered slightly faster, depending on the availability of drivers in the area. We do not recommend this service.
A: We strongly advise against this arrangement, as leaving the auto pick up until the last minute can cause undue stress at an already stressful time. Careful, advance planning and pick up minimizes stress and provides for a smooth, uneventful relocation. In the event that there are no other options and this is the ONLY time you are available to release the vehicle, we will arrange for a local flatbed to pick up the vehicle as early in the day as possible.
A: It is not recommended. Your car will be safely transported without the cover. The cover must be removed prior to transport, as the wind can cause chafing and damage on the car's surface and will also tear the cover. Insurance does not cover the tarp or related damage.
A: Law only allows our drivers to drive 550 miles per day. They must have at least one day off per week, known as down time, to rest. Therefore, transit times are based on working or calendar days.
A: Depending on the size of your household goods shipment, your delivery time will vary with the van line as well. If you have a large load that takes up the majority of the truck, your household goods can get there in the time it takes for the driver to drive there. A car carrier has up to 8 - 10 spots on the carrier. Different vehicle owners can occupy all of these spots. With that, the driver has to make up to ten stops along his route. In some cases, your vehicle could be the last vehicle that fills up that carrier, thus making the transit time shorter because the driver will not have to wait to fill his load.
A: On occasion, whenever the van lines have the opportunity to load additional household goods from another transferee, they will remove the vehicle from the van and have another car carrier haul it. By establishing a relationship with a car carrier, you will be comfortable knowing who is handling your transferees' move. Also, you have a 25% chance of vehicle damage when the car is loaded on the household goods carrier.
A: All vehicles are moved on car carriers built specifically to haul vehicles. Vehicles are tied down using the factory equipped tie downs that every vehicle has in the chassis.
A: Unlike the household goods van that may load one or two households at a time for shipment, car carriers have 8 - 10 spots to fill. In most cases, a car carrier has to make a stop or pickup for each slot on their truck, thus resulting in a little longer delivery spread. Keep in mind that many of our customers pre-ship a transferees vehicle prior to household goods and save on car rental expense at the new destination rather than waiting for the entire family and household items to make the move.
A: When a vehicle is shipped on a household goods van, they must charge you according to the weight of the vehicle. Rating is quickly accomplished since standard, per shipment pricing is used - weight is not a factor and "bulky article" or "additional handling/loading" charges never apply.
A: In most cases your vehicle(s) will be transported on an 3 or 10 car hauler, the same type used to deliver new cars to a local dealerships. These trucks are 75 to 80 feet long (nearly twice as long as a conventional freight truck or moving van) and are almost 14 feet high. Therefore they are very hard to maneuver and are restricted to main roads that do not have any overhanging trees or low clearance bridges. Please bare this in mind when directing the truck to your pick-up / delivery location. A local service may be used should the hauler / transporter encounter difficulty in reaching your pick-up / delivery address.
A: This will depend on your pick-up / delivery locations and /or your scheduling requirements. Should your area not allow for or have restricted access and there are no areas locally which will accommodate the loading / unloading of your vehicle(s) safely, then a local flatbed service will be used to pick-up / deliver your vehicle(s). A terminal service will only be used when the carrier cannot pick-up / deliver your vehicle(s) due to a scheduling conflict, inaccessible areas or both. All terminals used are licensed and fully insured.