SW Florida Transporter Corp

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FAQ

SHIPPING 101 FAQ

FAQ

 

Q: How far in advance should I schedule my vehicle pickup?

A: The more notice we have the better. Trucks are picking up and delivering vehicles all over the country. With advance notice, we can better schedule your vehicles pickup.

Q: Is my car insured during transport?

A: Yes, each vehicle is insured up to $150,000.00. No personal items are covered. Customer needs to maintain their primary insurance due to the fact that we are not covered to drive your vehicle to and from your residence, only for operations on and about the carrier. This insurance comes at no additional cost to the customer. Your vehicle(s) will be insured against in-transit damage caused by carrier negligence or equipment failure by the transport truck that we assign. The contract or bill of lading will explain this in detail.

Q: How long will it take to pickup and deliver my vehicle?

A: A coast to coast trip usually takes from 10 to 21 days. Shorter trips can take from 3 to 10 days, depending on the distance. Traffic, weather, and truck breakdowns are other factors that can delay the trip. You will be notified promptly if delays occur.

Q: Can I ship personal items in my vehicle?

A: Per federal regulations, you cannot ship any personal items in your vehicle. We are not responsible for your personal items or the damage they cause to your vehicle nor will they be replaced. Only factory installed items are covered. The transport truck is subject to inspection by the DOT and the Police at every state line and can be fined up to $10,000 if found to be carrying household goods. The car is subject to being impounded and all fines and expenses will be passed along to the owner of the car. Under NO circumstances can the car contain firearms, hazardous materials, illegal substances, or contraband.

Q: If I cannot be reached at delivery time, what will happen to my vehicle?

A: We will make every effort to contact you 24 hours ahead of the delivery time. If you are not available for delivery, we will keep your vehicle on the truck to deliver at a later date or we will leave it at a local storage facility. In which case, both options will cost you more. Let us know ASAP if you will not be around for delivery.



Q: How can I make payment?

A: Payments for transport can be made in advance by using Visa, MasterCard, American Express and Discover. Credit card information must be collected before shipment.

Q: Will you pickup and deliver my vehicle door to door?

A: We will make every effort to give you door to door service. But, because of the size of the vehicles we use, 9-10 car haulers, we may not be able to get to your door. Also, some towns and cities will not allow a truck this size to travel on their streets due to city codes. If we cannot get to your door, we ask that you help us by meeting our truck at a convenient location such as parking lot close to your doorway.

Q: What if my vehicle does not run?

A: We will add additional charges to cover an inoperable vehicle in our quote if you inform us up front of the vehicle's condition, we will add $300 plus loading and unloading charges to your quote if we are not informed of the vehicle's true condition.

Q: If I cancel my order, will I receive a refund?

A: If we assign your vehicle for pick up and you cancel the order, you will owe $150. This will pay for fuel and the time our trucks use in heading to your location.

Q: How do I know when to take off work?

A: Please don't take time off work unless the driver requests. Most times we can arrange pickup around your schedule.

 


Q: What do I do if my vehicle gets damaged?

A: We strive to do the best job possible, however, sometimes damage does occur. If damage is found on your vehicle, notify SWFT within 1 business day. We will help in every effort to solve this issue.

Q: When can you pickup my vehicle?

A: We specialize in ASAP (As Soon As Possible) moves. An auto shipping or car transport carrier will be assigned to pickup your vehicle in most cases, within a 2 to 3 day window of your requested ship date. In most cases we can arrange pick up on your desired date. For an additional $150.00, we can arrange a guaranteed pickup within 24 hours. Call to see if service is available in your area.

Q: Do I have to be present when you pickup or deliver my vehicle?

A: Yes, you or your designated individual must be present at both the pickup and delivery for when the auto transport driver arrives to sign off on the condition of the vehicle.

Q: Can I leave my vehicle someplace?

A: Yes, providing we have a terminal in your area. There is an additional fee for this service.

Q: Will my vehicle be driven?

A: The driver will drive your car on and off the car transport, and may have to unload and re-load your car occasionally during transport to optimize space on the trailer. This unloading / reloading is kept to a minimum. Your car should not be driven otherwise, and odometer readings should be noted at pickup and delivery. Discrepancies should be noted on the delivery receipt and signed off by the driver.

 


Q: Can I have my vehicle picked-up on a specific day and time?

A: Yes, we can arrange this service in most cases, with advance notice. This service can be arranged for your convenience in most metropolitan areas. See our 24 - hour Guaranteed Pickup and delivery option on our order form.

Q: How do I prepare my vehicle?

  • Secure or remove any loose parts or specialty items such as ground effects, spoilers, fog lights, or wide mirrors, and lower or remove the antenna if possible.
  • Repair or seal any tears or open seams on convertible tops to prevent fast-moving air from causing further damage.
  • Make sure the radiator has adequate levels of fresh antifreeze.
  • Be sure that the battery is secure, has no leaks, and that the fluid levels are low enough to accommodate expansion.
  • Leave only about 1/4 tank of gas in the vehicle, as a full tank of gasoline adds a lot of costly weight to the transport.
  • Deactivate or disconnect anti-theft devices. There can be serious problems and unnecessary expenses if the driver is locked out or if the alarm goes off during the auto shipping process or the car transport.
  • Make sure that your vehicle is clean enough to ensure an accurate pickup inspection.
  • Very slightly open one window to relieve pressure due to temperature and elevation changes. This will allow for your vehicle(s) to breath and protect window(s) from blowing out because of the temperature and pressure changes during transport.

Q: How do I check on the status of my order?

A: Call our Customer Service Representative at the toll free number we provide to you once your order is processed. We will track your order and give you an update as soon as possible.

Q: How much does it cost to transport an automobile?

A: The cost of transporting an automobile depends on a couple of factors:

  • The distance involved (from where to where?).
  • What type of car you want transported (SUV's are bigger and heavier, so they cost more to transport).

Q: What is a drive away service and how do they work?

A: Drive away companies provide a person to drive your car from one location to another. You are responsible for any mechanical problems your car encounters during the drive (from flat tires to blown up engines). If you hire a drive away service, your car should be in EXCELLENT running condition. Sometimes your car can be delivered slightly faster, depending on the availability of drivers in the area. We do not recommend this service.

 


Q: Can my vehicle be picked up before noon on the day I am leaving?

A: We strongly advise against this arrangement, as leaving the auto pick up until the last minute can cause undue stress at an already stressful time. Careful, advance planning and pick up minimizes stress and provides for a smooth, uneventful relocation. In the event that there are no other options and this is the ONLY time you are available to release the vehicle, we will arrange for a local flatbed to pick up the vehicle as early in the day as possible.

Q: I want to leave the cover on my car during transport, is this ok?

A: It is not recommended. Your car will be safely transported without the cover. The cover must be removed prior to transport, as the wind can cause chafing and damage on the car's surface and will also tear the cover. Insurance does not cover the tarp or related damage.

Q: Why does it take "X" number of workings days to move my car?

A: Law only allows our drivers to drive 550 miles per day. They must have at least one day off per week, known as down time, to rest. Therefore, transit times are based on working or calendar days.

Q: Why can the household goods mover get my furniture to me in a week and it takes you longer to deliver my car?

A: Depending on the size of your household goods shipment, your delivery time will vary with the van line as well. If you have a large load that takes up the majority of the truck, your household goods can get there in the time it takes for the driver to drive there. A car carrier has up to 8 - 10 spots on the carrier. Different vehicle owners can occupy all of these spots. With that, the driver has to make up to ten stops along his route. In some cases, your vehicle could be the last vehicle that fills up that carrier, thus making the transit time shorter because the driver will not have to wait to fill his load.

Q: I ship my vehicles with the van line, why should I use your service?

A: On occasion, whenever the van lines have the opportunity to load additional household goods from another transferee, they will remove the vehicle from the van and have another car carrier haul it. By establishing a relationship with a car carrier, you will be comfortable knowing who is handling your transferees' move. Also, you have a 25% chance of vehicle damage when the car is loaded on the household goods carrier.

 


Q: How do you move the vehicles?

A: All vehicles are moved on car carriers built specifically to haul vehicles. Vehicles are tied down using the factory equipped tie downs that every vehicle has in the chassis.

Q: Why does it take you longer to deliver a vehicle?

A: Unlike the household goods van that may load one or two households at a time for shipment, car carriers have 8 - 10 spots to fill. In most cases, a car carrier has to make a stop or pickup for each slot on their truck, thus resulting in a little longer delivery spread. Keep in mind that many of our customers pre-ship a transferees vehicle prior to household goods and save on car rental expense at the new destination rather than waiting for the entire family and household items to make the move.

Q: Why are your costs lower than the household goods carrier?

A: When a vehicle is shipped on a household goods van, they must charge you according to the weight of the vehicle. Rating is quickly accomplished since standard, per shipment pricing is used - weight is not a factor and "bulky article" or "additional handling/loading" charges never apply.

Q: What type of truck will it be transported on?

A: In most cases your vehicle(s) will be transported on an 3 or 10 car hauler, the same type used to deliver new cars to a local dealerships. These trucks are 75 to 80 feet long (nearly twice as long as a conventional freight truck or moving van) and are almost 14 feet high. Therefore they are very hard to maneuver and are restricted to main roads that do not have any overhanging trees or low clearance bridges. Please bare this in mind when directing the truck to your pick-up / delivery location. A local service may be used should the hauler / transporter encounter difficulty in reaching your pick-up / delivery address.

Q: Will my car go to a terminal?

A: This will depend on your pick-up / delivery locations and /or your scheduling requirements. Should your area not allow for or have restricted access and there are no areas locally which will accommodate the loading / unloading of your vehicle(s) safely, then a local flatbed service will be used to pick-up / deliver your vehicle(s). A terminal service will only be used when the carrier cannot pick-up / deliver your vehicle(s) due to a scheduling conflict, inaccessible areas or both. All terminals used are licensed and fully insured.

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  • "My Boat was picked up in MA and Delivered to San Diego CA in 7 Days Pretty good in my book Alsome job done by SW Florida Transporter "
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  • "Hey Thanks for a grate Job 340 Rinker from FL to CA"
    Tierno
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